Control those last minute beauty cancellations
We all have clients that cancel last minute. How can we control those last minute beauty cancellations? We know it’s annoying, we loose money, time and don’t want to offend anyone, but this can really impact your business.
Why did you start in hair beauty or nails?
For fun, or to earn money? Do you want a career out of it or just a side hobby. If your serious, you need to earn money and control those last minute beauty cancellations.
Booking system;
Have a booking system in place such as Ovatu. You add clients to your database, which is safe and secure. Send them their booking confirmation, reminder text or emails. Booking systems take care of GDPR, Marketing controls, reminders, confirmation and much more.
These systems allow you to market to clients or book online which can also gain you more clients. Win win!
Control those last minute beauty cancellations with your policy’s;
- Lay out your terms and conditions and policy’s. Everywhere.
- Stick to them!
- Use cancellation time to your advantage
Models
You can advertise last minute slots for models. Ensure your taking before and after for advertising and gain a client review. Cover your costs and gain some images for social media and perhaps get practise at a treatment your not so confident at.
Advertising
Use this time to do some advertising, marketing, newsletter or plan social media posts.
Business admin
Any admin work that you need to do can be done in these hourly slots. If you don’t schedule time aside for admin, put a couple of hours away each week (depending on your business size) to get things done such as invoices, taxes, wages etc.
The final impact
How many cancellations have you had in the past year? What do they accumulate to?
It puts things into perspective. A £20 treatment once a week is £1000 a year. £50 client once a week £2600. This could go towards a holiday or car!
What’s the best way to control those last minute beauty cancellations for you?
As always, feel free to email me on [email protected] or call 01708472727
